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If you still can't find the answer you are looking for, contact us through the number given below or drop us a line in the contact page.

No. 27, Jalan USJ 21/1,
47630 UEP Subang Jaya,
Tel: +603 - 8081 0394

What is claims & compensations?
There are two (2) types of claims for compensation:
  1. Shortage of shipment upon receiving
    • Number of pieces received does not tally with the quantity written on the consignment note / AWB
    • There is proof of tempering the package and contents inside was found missing
  2. Damage of shipment upon receiving due to misshandling

How do I report for a shipment which has failed to arrive or delivered damaged?
  • If your shipment failed to arrive / there is a shortage, it is important that you contact our Customer Service with an accurate description of the goods and the packaging
  • Loss / Damage should be reported within 24 hours upon delivery
  • Followed by submitting an official claim letter within seven (7) working days with relevent supporting documents

How do I submit my claims for any lost or damaged shipment?
Kindly forward an official claims by submitting the following documents for processing:-
  1. Official Letter
  2. Commercial Invoice
  3. Packing List
  4. Other relevant documents

Why was my compensation rejected / not approved?
  1. The consignment was duly signed for and acknowledged received by the consignee
    • indicating that the consignment was received in full and in good condition at time of delivery
  2. Customer fails to report within 24-hours upon receipt of the goods
    • loss or damage of goods only being reported one week or a month after delivery
  3. Damage due to inadequate / insufficient packing
    • damage of goods in transit is frequently due to the result of improper packing of goods